How can we help you?

To register as a driver, click on "Drive With Us" in the navigation menu or the "Sign Up" button on any page. Complete the registration form with your personal details, vehicle information, and required documents. Our team will review your application within 3 business days.

You will need to provide the following documents during registration:

• Valid government-issued ID or passport
• Valid driver's license (minimum 3 years of experience)
• Vehicle registration certificate
• Commercial passenger transport insurance
• Annual vehicle inspection certificate
• Any permits required by your local transportation authority

Document review and approval typically takes 3 business days from the moment all required documents are uploaded. You will receive an email notification once your account is approved or if additional information is needed.

Click "Forgot Password" on the driver login page. Enter the email address associated with your RideAgo account, and we will send you a password reset link via email. Follow the link in the email to create a new password. The link is valid for 24 hours.

If your registration was not approved, you will receive an email explaining the reason. Common reasons include incomplete documents, expired licenses, or vehicles that do not meet our minimum standards. You may reapply after resolving the issue by contacting info@rideago.com.

To close your driver account, send an email to info@rideago.com from the email address registered with your account. Include your full name and a brief reason for closure. Any pending earnings that meet the payout threshold will be processed before account closure. Please note that account closure is permanent.

Once your account is approved, job assignments will appear in the RideAgo driver app. Make sure the app is installed, you are logged in, location services are enabled, and you are set to "Available" status. Nearby jobs will be sent as push notifications.

Yes, you can decline a job offer before accepting it. However, once a job is accepted, you are expected to complete it. Cancellation of accepted jobs is subject to penalties as outlined in our Driver Terms of Use.

The waiting period is a uniform 90 minutes from the scheduled pickup time, regardless of the transfer type (airport arrival, airport departure, or address-to-address). After 90 minutes the "Mark as No-Show" action becomes available in the driver app automatically.

Once 90 minutes have passed after the scheduled pickup time, slide the "Mark as No-Show" action in the driver app. The app captures your GPS coordinates automatically; send dispatch a quick photo of where you waited. A confirmed no-show entitles you to 50% of the original driver fee, paid without commission deduction. Additional documentation may be requested only in disputed cases.

Cancelling an accepted job without valid reason triggers progressive penalties within the same day:

• 1st cancellation: EUR 10 penalty
• 2nd cancellation: EUR 20 penalty
• 3rd cancellation: Account suspension for 1 week or longer

The counter resets at midnight each day. Documented force majeure events may be exempt.

You may transfer a job only to another verified RideAgo driver through the app, with a EUR 5 transfer fee deducted from your wallet. Transferring a job to any person not registered on RideAgo is strictly prohibited and will result in immediate account closure and forfeiture of all pending earnings.

Our system automatically tracks incoming flights in real time. If a flight is delayed, your pickup time is automatically adjusted and you will receive a notification in the app with the updated arrival time. You do not need to take any action — just be at the airport at the new scheduled time.

Yes, holding a clearly visible passenger name sign at the arrivals gate is mandatory for all airport arrival transfers. This is part of our Meet & Greet service and is also required to validate any no-show claims.

Once your driver wallet reaches the minimum threshold of EUR 850 and you request a payout, payments are processed within 7 working days. Working days exclude weekends and Estonian public holidays. If you do not cross the threshold, accumulated earnings are released automatically about 6 months after they were earned.

The minimum on-request payout threshold is EUR 850. Earnings below this amount accumulate in your wallet and are paid out automatically about 6 months after they were earned.

RideAgo charges a commission of 15% on every completed transfer. The commission is automatically deducted from the fare before the net amount is credited to your driver wallet.

All driver payouts are processed exclusively through Garna.io. You must create and verify your own Garna.io account. Visit garna.io, sign up, and complete the identity verification process. Once verified, link your Garna.io account in your RideAgo driver profile.

First, check that you have reached the EUR 850 payout threshold and that 7 working days have passed since you requested the payout. Also verify that your Garna.io account is active and fully verified. If your balance is below EUR 850, it will be released automatically about 6 months after it was earned. If everything is in order but the payment has not arrived, contact info@rideago.com with your driver ID and the date range in question.

All driver earnings and payouts are denominated and disbursed in Euros (EUR). RideAgo is not responsible for currency conversion fees, exchange rates, or banking charges imposed by Garna.io or your local bank.

Yes. As an independent contractor, you are solely responsible for declaring and paying all taxes, social security contributions, and other levies arising from your earnings on the Platform, in accordance with the laws of your country of residence and operation. RideAgo does not withhold any taxes on your behalf.

• Vehicle class: Comfort (C-segment) or above
• Age: Model year no older than 5 years
• Condition: Clean, well-maintained, hygienic
• Insurance: Valid commercial passenger transportation insurance
• Inspection: Annual technical inspection up-to-date
• Equipment: No taxi markings, stickers, or branding

Yes, both single-vehicle drivers and fleet operators (with multiple vehicles) can register on the Platform. Each vehicle must meet the minimum standards and be individually registered and documented.

You can update your documents at any time through your driver profile in the app. Upload the renewed document, and our team will verify it within 3 business days. You will receive reminders as expiration dates approach. Driving with expired documents may result in temporary account suspension.

Yes, all drivers must maintain valid commercial passenger transportation insurance for the entire duration of their activity on the Platform. The insurance must cover all passengers and meet the minimum legal requirements of your country of operation.

Yes, you can replace or add vehicles through your driver profile. Upload the new vehicle registration, insurance, and inspection documents. The new vehicle must pass our verification before you can use it for jobs. This process typically takes 2-3 business days.

Yes. Smoking inside the vehicle is strictly prohibited, whether by the driver, passengers, or any other person. Smoke odors or unsanitary conditions are considered a violation of our Driver Terms and may result in penalties or account suspension.

The RideAgo driver app is available on both major mobile platforms:

• iOS: Download from the Apple App Store
• Android: Download from Google Play

Search for "RideAgo Driver" or use the direct links on our homepage.

• iOS: iPhone running iOS 14 or later
• Android: Device running Android 9 (Pie) or later
• Active mobile data plan with reliable coverage
• GPS-enabled device
• At least 500 MB of available storage

If you are not receiving any job offers, please check the following:

1. You are logged in and set to "Available" status
2. Location services are enabled and set to "Always Allow"
3. Notifications are enabled in your device settings
4. You have a stable internet connection
5. Your account is fully verified and approved
6. You are using the latest version of the app

If the issue persists after checking all of the above, contact info@rideago.com.

First, check your device settings and ensure that notifications are allowed for the RideAgo app. On iOS, go to Settings > Notifications > RideAgo. On Android, go to Settings > Apps > RideAgo > Notifications. Make sure all notification categories are enabled. Also check that battery optimization is not restricting the app in the background.

Accurate location detection is essential for receiving and completing jobs. Make sure that: (1) Location services are enabled and set to "Always Allow" for RideAgo, (2) Your device GPS is functioning, (3) You are not using a VPN that masks your real location, and (4) You are in an area with good GPS signal (indoor or underground locations may cause issues).

You can update the RideAgo driver app through your device's app store. We recommend enabling automatic updates to always have the latest version. Running an outdated version may prevent you from receiving job assignments.

Please report the issue directly to RideAgo immediately. Do not attempt to resolve serious disputes on your own. Contact info@rideago.com with a detailed description of the incident, any relevant screenshots or evidence, and the booking reference number. Our team will investigate and respond as soon as possible.

You have the right to refuse a passenger only in specific circumstances: if they are visibly intoxicated to the point of posing a safety risk, display violent or threatening behavior, request illegal activities, or pose a clear health or safety risk. Any refusal must be reported immediately to RideAgo with a detailed explanation.

You are expected to make reasonable efforts to accommodate passenger luggage. If the luggage genuinely cannot fit in the vehicle safely, contact RideAgo support immediately before declining the job. Excessive luggage situations should be reported through the app or via email.

Route changes or additional stops must be reported through the driver app. Any additional distance or waiting time may incur extra charges to the passenger. Do not agree to significant route changes without first confirming through the RideAgo platform to ensure proper billing.

Report the found item to RideAgo immediately at info@rideago.com with a description of the item and the booking reference. We will facilitate communication with the passenger and arrange the return of the item. Please keep the item safe until you hear back from us.